Above all else, including official job duties, Flight Attendants are official representatives of their airline.
It is for this reason that so much care is taken – in hiring, training, and company policies – regarding their appearance and demeanor.
Airlines train Cabin Crew on what to say, how to say it, how they should look while saying it, and so on.
If a Flight Attendant is not “in sync” with the rest of the crew in the way they are carrying themselves professionally, it reflects poorly on the airline.
So, rather than evaluating a lone Flight Attendant on their interaction with me, instead I check to see how the crew is interacting with each other.
If there is one person who obviously does not fit the dynamic, and is antagonizing people, or acting out, then I will get their information from their badge and send a comment card to the airline.
If the crew appears to be in sync, but there is an incident that affects only me and I did not like the outcome, I will report the incident to the airline (not the person.)
If the crew is in sync and I observe no other issues but one I’ve had with them, I chalk it up to myself having a bad day and taking it out on other people.
Originally Posted: https://www.quora.com/How-do-I-deal-with-rude-flight-attendants
Originally Posted On: 2016-02-13