One thing hat I always found beneficial was customer outreach. If you have slow periods, deputize your team to go on Social Media and answer support there, and find florins where people are talking about your product (or asking for help with things in your category) and interject as well.
Ensure they self-identify as employees as your company when they post and keep track of the outreach, and you can increase sentiment for your company.
Originally Posted: https://www.quora.com/What-kinds-of-responsibilities-can-you-give-to-customer-service-reps-during-slow-periods-or-when-they-are-done-with-their-work-for-the-day
Originally Posted On: 2015-10-10